Do’s and Don’ts

Although the number “1252” / “9821531252” has come to cover the public safety communications system, it is simply a dedicated telephone system that receives & relays emergency related calls from the public.

The following section describes the Do’s & Don’ts for “1252” / “9821531252”:-

  • Do not program 1252 / 9821531252 into your auto-dial telephone. You won’t forget the number, & programming the number invites accidental dialing of the number. Also, please do not dial 1252 / 9821531252 to “test” your phone or the system. This needlessly burdens the dispatchers & the system with non-emergency calls.
  • If you live in a region that is subject to natural disasters, pre-plan a method of communicating with family, friends & relatives before an incident occurs. Choose any emergency contact outside the area that will be affected by the disaster. Make them the relay point for those who want to contact you. After the disaster hits, you can make just one telephone call to your contact, & have that information relayed to all those you care about.
  • Dial 1252/9821531252 only for an emergency. An emergency is any serious medical problem (chest pain, seizure, bleeding), any type of fire (business, car, building), or any life-threatening situation (fights, person with weapons, etc.).
  • Do not dial 1252/9821531252 for a non-emergency. Instead, dial the agency’s listed 8-digit non-emergency telephone number 6759 9900 / 28794800. A non-emergency incident is a property damage accident, break-in to any vehicle, theft of property or vandalism, in absence of the suspect.
  • It is important that you do not make frivolous calls to 1252/9821531252 . This can draw resources from other serious life- threatening emergencies. In circumstances like loss of car key on the roadside, house door being locked with you outside, car breakdown, pet being locked inside a room / flat with keys not being available, power failure, lift breakdown, child not returned from school etc., please do not call 1252/9821531252 since we cannot provide any emergency response services for such circumstances.
  • 1252/9821531252 calls are answered by a receiver/ dispatcher. Do not hang up if you reach a recording. Stay on the line & your call will be answered.
  • Briefly describe the type of incident you are reporting. For example, say “I’m reporting an auto fire,” or “I’m reporting a shoplifter.” Then stay on the line with the dispatcher – do not hang up until the dispatcher tells you to. In some cases, the dispatcher will keep you on the line while the emergency units respond, for additional questioning or to obtain on-going information.
  • Let the call-taker ask you questions—they have been trained to ask questions that will help prioritize the incident, locate it & quickly action an appropriate response. Your answers should be brief. Always remain calm & speak clearly. If you are not in a position to give full answers to the call-taker (e.g. the suspect is nearby), stay on the phone & the dispatcher will ask you questions that can be answered “yes” or “no.”
  • Be prepared to describe your location & the location of the emergency, the dispatcher must confirm the displayed address or may ask you for more specific location information about the victim or suspects. If you are a cellular caller, you must be able to describe your location so that the emergency units can respond. Be aware of your current city or town, address, highway & direction, nearby landmarks in the area, such as hotels, theatres & government offices.
  • Be prepared to describe the persons involved in any incident. This includes their race, sex, age, height, weight, colour of hair, description of clothing & glasses or facial hair.
  • Be prepared to describe any vehicles involved in the incident. This includes details like the colour, year, make, model, registration number as well as type of vehicle. If the vehicle is parked the dispatcher will need to know the direction it’s facing. If the vehicle is moving or has left, the dispatcher will need to know the last direction.
  • Be patient as the dispatcher asks you questions. While you are answering questions, he/she is entering or writing down the information. If you are reporting an emergency, most likely a response is being made while you are still on the line with the dispatcher.
  • Listen to the dispatcher’s instructions for assistance if you are in danger yourself. The dispatcher may tell you to leave the building, secure yourself in a room or take other protective action.
  • Don’t hang up until the call-taker tells you to. Follow any instructions the dispatcher gives you, such as meeting the officers at the door, or flagging down the firefighters at the curb.

If you are able & have training, apply first aid to any patients who need it. Give the victim reassurance that help is on the way. Secure any dogs or other pets that may interfere with the rescue operations.